Policies & Guidelines

Appointments

Please give the front desk as much information as possible when scheduling; this will enable us to reserve the appropriate amount of time for you. It is fine to bring a family member or friend who supports you and wants to be with you. Please do not bring children to your appointment. A credit card number or a mailed-in check is required to schedule an appointment.

Cancellations and No Show

All appointments, including new patients and follow-ups, are to be prepaid with a credit card. Patients that cancel or no-show without a minimum 48-hour notice, will be charged. We have instituted our cancellation policy to clearly establish a relationship of respect for the doctor and staff, and for the other patients who are inconvenienced by such actions.

Children

If you have childcare needs, please arrange for these prior to your visit. The entire focus and the undivided attention of everyone need to be on you, the patient, during each and every appointment. Out of courtesy and consideration to the staff and the other patients, please do not bring children who have any need for care into the office.

Hours

The office is open Monday through Friday 9:00am to 5:00pm. We are closed for lunch from 12:30pm to 1:30pm.

Telephone Calls

Telephone calls are received during regular business hours. The office telephone is (415) 981-3911. This number is also available for emergencies after hours. If you have questions that involve lengthy telephone discussions, an office visit is best for this purpose and should be scheduled accordingly.

Fees for Surgical Services

The fees for surgical services are due three weeks prior to the procedure date. We accept Visa, MasterCard, Discover, American Express, cashier’s checks, and cash. We are contracted with CareCredit as part of our financing plan for patients needing financial assistance. We accept personal checks mailed 10 days in advance. The professional fees can be reviewed at any time with the patient counselor.

Fees for Outside Services

Operating room and anesthesia fee estimates are quoted by the staff, but are separate and not billed, collected, or reconciled by the practice. These fees are your responsibility, and the relationship is between you and the provider/hospital.

Fees for Non-Surgical Services

The fees for injectables, or other non-surgical services must be paid on the day of your visit prior to your appointment. Some of these services will require a deposit, and we will notify you of this in advance.

Billing Your Insurance Company

We do not participate in or have contracts with any insurance companies. We do not bill any insurance for you. It is your responsibility to completely understand your insurance company and coverage. Insurance companies have different policies, forms, requirements, and handling. This relationship and all interactions are completely between you and your insurance carrier. As a courtesy, once you have booked, paid a deposit, and reserved a surgery date, the staff will provide the information that is needed to submit to your insurance. Please understand that our office does not submit forms for, follow up on, or get involved in any insurance matters. You will receive any payment directly.

Confidentiality

Records and documents are only released to patients with prior written consent. In every respect, your interactions with this office remain completely private and discreet.